Privacy policy

The controller is Marcus Nash Tofftin, Spannlandsgatan 16, 41479, Gothenburg. Contact: hello@paidfordelay.com. På svenska

What we process

• Flight details and your answers in the check: airports, airline, flight number, date and what happened.
• Details for the letters that you enter after paying: booking reference, passenger names, your name, email and postal address, and any extra costs.
• Payment information. Card and Swish details are handled by Stripe. We only learn that the payment went through, the amount, a reference and the email you gave.
• Rejections you upload to use the money-back guarantee.
• Technical logs such as IP address, for security and to prevent abuse.

Bank details stay on your device. The field for where the airline should pay you is filled into the letter in your browser only – it is never sent to us.

Why, and on what legal basis

• To provide the check, the claim kit and the guarantee – contract (Art. 6(1)(b) GDPR). You need to give the flight details for the check, and your details for the letters.
• To keep accounting records of payments – legal obligation (Art. 6(1)(c) GDPR).
• For security and preventing abuse – legitimate interest (Art. 6(1)(f) GDPR).

The assessment is made automatically using fixed rules. It has no legal effect for you – it only tells you whether we think a claim is worth making. You can always ask us to look at it manually.

How long we keep it

• Checks that don’t lead to a purchase are deleted after 7 days.
• Purchased claims are deleted 540 days after the last activity.
• Uploaded rejections are deleted as soon as we have decided on the refund.
• Accounting records of payments are kept as long as accounting law requires (normally seven years).

Who helps us

We use processors for hosting, payments (Stripe) and sending email (Resend). Some of them may process data outside the EU/EEA; such transfers rely on the EU Commission’s standard contractual clauses or another valid safeguard. We never sell your data.

Cookies and browser storage

We use no tracking cookies. The site stores your progress, checklist and bank details in your own browser only, so you don’t lose anything if you reload.

Your rights

You have the right to access, correct, delete and move your data, and to restrict or object to its processing. Email us and we’ll help. You can also complain to the Swedish Authority for Privacy Protection (IMY), imy.se, or the data protection authority where you live.